Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the third-party manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your requested refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

If you have not received a refund yet, please, first check/recheck your bank account or whatever means you used to place your order.

Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, do not hesitate to get in touch with us at [email protected].

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to Mama Vega Enterprises, 4605 Buena Vista Rd, Suite 600-118, Bakersfield, CA 93311-8791.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to 4605 Buena Vista Rd, Suite 600-118, Bakersfield, CA 93311-8791.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact us at [email protected] for questions related to refunds and returns.

Author

  • Mama Vega

    Charmène Vega, widely known as Mama Vega, is a multifaceted individual with a diverse background that has shaped her into a dynamic author, nutrition expert, and PR professional. Before establishing Mama Vega Enterprises, she dedicated her time to education, having taught High School English. Her passion for empowering individuals to lead healthier lives led her to contribute nutrition articles for The Loop Newspaper in Tehachapi. Charmène's literary journey includes being a contributing author in two notable books: "Overcomer Redeemed Masterpiece," an international bestseller, and "Mental Wealth Tool-Kit: Tools to Achieve Mental Wellness." Her impact extends beyond collaboration, with six authored books available on Amazon. Among her published works are titles such as "I Don't Want the Neighbors to Know," "Now Chew On This...The Food Mood Poop Journal," "Now Chew On This... Boost Immunity = Eat Seasonally," "Now Chew On This...A Breath of Fresh Air," and "Now Chew On This...Harness Your Hormones to Optimize Your Health." Charmène Vega's influence extends to the realm of lifestyle and culture, as she writes for the prestigious Rogee of Beverly Hills magazine Charmène Vega's commitment to community service and leadership is exemplified by her recent addition to the Board of the Bakersfield Breakfast Rotary. In this role, she serves as their Public Relations (PR) person, contributing her skills and expertise to enhance the organization's outreach and communication efforts. Beyond her involvement with the Rotary, Charmène actively participates in the Bakersfield Blue Zone Project. Here, she takes on the role of a nutrition educator, conducting classes that delve into the intricacies of nutrition. Her classes go beyond the basics, incorporating detailed information about the nutritional benefits of each ingredient. Charmène’s approach includes sharing recipes along with the associated health benefits, providing a comprehensive understanding of the connection between food and well-being. Additionally, Charmène is recognized as a guest nutrition expert on the Blue Zone Project Wednesday Wellness sessions. This involvement underscores her dedication to promoting healthy living within the community. By sharing her knowledge and expertise, she contributes to the overall well-being of individuals involved in the Blue Zone Project, fostering a culture of health and wellness. Charmène Vega's multifaceted contributions to community organizations like the Bakersfield Breakfast Rotary and the Blue Zone Project showcase her passion for making a positive impact on the lives of others through education, nutrition, and overall well-being. Charmène's dedication to education, health, and community shines through her various roles, making her a true inspiration for those seeking a holistic approach to life.